Zendesk tickets answered from your own docs, with your OK.
Employees read the ticket, find the answer in your help articles and draft a reply with its source. It reaches the ticket only after you approve it.
Answers with sources, sent by you.
Find tickets, users and organizations and read the latest comment, so the reply fits the whole conversation.
- Find tickets
- Users and organizations
- Latest comment
Add a comment, tag or update a ticket. Each write waits for your approval of that exact change.
- Add a comment
- Add or remove tags
- Update a ticket
Access is per employee: Read, Read and write, or nothing. Changing one doesn’t affect the others.
- Per employee access
- Zendesk token sealed on our server
- Every approval in Settings › Activity
Questions about Zendesk.
Does it reply to customers on its own?
No. Each reply waits for your approval, unless you give a standing approval for a kind of reply.
How does it connect?
Paste an agent’s email, an API token and your Zendesk subdomain on Connections.
Does Zendesk count toward my plan?
Yes, as one connected app. Free includes 3 connected apps; Paid has no limit.
Bring Zendesk into your AI company.
Free plan, no card. Every reply waits for your approval.