Answers your customers can trust, with the source attached.
Your support lead and knowledge specialist answer from your help articles and product docs, cite where each answer came from, and turn resolved questions into new articles for you to approve.
The same question three times is an article you haven’t written yet.
The knowledge specialist spots repeats, drafts the article from how they were resolved, and you publish it.
Refunds go back to the card you paid with, within 5–10 business days1. If that card is closed, we send the refund by bank transfer instead2.
1 Refund policy · 2 Payments FAQ · based on 3 resolved conversations
2 roles, ready to adjust.
Ask Chat for the team and it proposes these roles, each with a job description, instructions, skills and a model. Rename them, change who reports to whom, or add people.
Checks answers for accuracy and tone, and sends back anything without a clear source.
Finds the answer in your docs, and drafts new help articles and FAQ entries from resolved questions.
The work, and what’s ready today.
Everything below is available now.
Answers from your help articles and product docs
Every answer shows its source, so you can check it in a second. No source, no answer: it says it doesn’t know.
New help articles from resolved questions
When the same question keeps coming up, the team drafts an article or FAQ entry from how it was resolved, for you to approve.
Same office rules as every other team.
Answers link to the article they came from, or say they don’t know.
New articles and FAQ entries go live only after you approve them.
The support lead reviews answers and sends back anything unclear.
Add a support team to your office.
Start on the free plan, no card. Same approvals and budgets as every other team.