A support agent that shows where every answer came from.
Your AI support team answers from your help articles and product docs, cites the source of each answer, and turns repeated questions into new articles for you to approve.
One sentence in. Work ready to approve out.
Answer this week’s tickets from our help docs. Anything about refunds, ask me.
- A drafted reply on each ticket, with its source
- Refunds and odd cases sent to you
- Each reply added only after your OK
- New articles drafted from repeated questions
Answers you can check in a second.
Upload help articles, product docs and policies. Answers cite the passage they came from; with no source, the agent says it does not know.
- Documents and PDFs, images and video
- A source on every answer
- No source, no answer
Connect Zendesk or Freshdesk with a key. The agent reads the ticket and drafts the reply; it is added to the ticket only after you approve that exact reply.
- Zendesk and Freshdesk, connected with a key
- Reads tickets without asking
- Each reply waits for your OK
When the same question keeps coming up, the knowledge specialist drafts an article from how it was resolved, and you publish it.
- Drafts from resolved questions
- Cites the answers it drew on
- Published only by you
It works for you, not around you.
Every write waits for you. If anything changes after you approve, it asks again.
Each call reserves its cost first. Monthly and daily caps are hard stops, not alerts.
Credentials are encrypted and never reach the AI, your browser or logs.
- No phone or voiceIt works on tickets and documents. It doesn’t take calls.
- No chat widgetRoyak doesn’t put a chat box on your website; it answers in the help desk you connect.
- No guessingWith no source in your docs, it says it doesn’t know and asks you.
- No replying without youUntil you add a standing approval, every reply waits for your OK.
Questions about the AI support agent.
Does it reply to customers automatically?
No. It drafts replies; each one is sent only after you approve it, or within a standing approval you give for a kind of reply.
Which help desks work?
Zendesk and Freshdesk connect with a key today, along with any app in the integrations directory and your own MCP server.
What if my docs do not cover a question?
It says it does not know and asks you, instead of guessing. Your answer can become a new article.
What does it cost?
It runs on your plan’s monthly credits, or on Paid on your own key within the limits you set. Each AI call reserves its cost first.
Add a support team to your office.
Free plan, no card. Approvals, hard limits and pause from the first task.