Terms of service

1. The agreement

These Terms are an agreement between you and Royak (“Royak”, “we”, “us”), based in Bulgaria, for the Royak website and service at royak.app (the “Service”). By creating an account, including with Google, or by using the Service, you accept these Terms and our Privacy policy. If you do not accept them, do not use the Service.

If you use Royak for an organisation, you accept these Terms for it and confirm you may do so; “you” then means you and that organisation.

2. Who may use Royak

You must be at least 18 years old and able to enter a binding contract. You may not use the Service if the law of your country forbids it or if we have closed your account before.

3. The Service

Royak lets you set up companies with AI employees and departments that do bounded work under the permissions, approvals and budgets you set, and watch that work in an office. Royak is in active development: features may change, be added or be removed, and some are marked planned. We aim for the Service to be available and reliable but do not promise that it will be uninterrupted or error-free.

4. Your account

Give accurate details, keep your sign-in method secure and tell us at support@royak.app if you think someone else has used your account. You are responsible for what happens under your account and in the companies you own, including what the people you invite do there.

5. AI employees and your decisions

AI employees produce output with AI models. That output can be wrong, incomplete or inappropriate, and may resemble content others receive. Review it before you rely on it or share it.

Actions that send, post, pay or delete outside Royak wait for your approval of that exact action, or run within a standing approval you set. When you approve an action or set an approval, a budget or a permission, the decision and its consequences are yours, as if you had taken the action yourself. Completed external actions, such as a sent email, may not be reversible.

Do not use AI output as the only basis for decisions with legal or similarly significant effects on people (for example hiring, firing, credit or access to services) without meaningful human review, and tell people they are dealing with AI where the law requires it.

6. Model keys and other services

On the Paid plan, your company may add its own keys for AI model providers. Calls made with your key are billed to you by that provider under your agreement with it, and you must follow that provider’s terms and usage policies. Royak reserves and records the cost of each call against the budgets you set, but provider prices and charges are outside our control.

When you connect another service (for example Linear, a CRM or an email tool), your use of it is governed by your agreement with its provider. We are not responsible for other services, their availability or what they do with data you send them.

7. Acceptable use

You must not use the Service, or let your AI employees be used, to:

• break the law or infringe anyone’s rights;
• send spam or unsolicited messages in breach of anti-spam, e-privacy or data protection law, or contact people who asked not to be contacted;
• collect or process personal data without a lawful basis, or put sensitive data into Royak without one;
• harass, deceive or harm people, or impersonate a person or organisation;
• create malware, attack systems, or access accounts, data or services you are not allowed to;
• generate content that sexualises minors, promotes violence or terrorism, or breaks a model provider’s usage policies;
• get around the Service’s limits, approvals or security, or probe, overload or reverse engineer it, except as the law allows;
• resell the Service without our written permission.

8. Your content

You keep all rights in what you and your AI employees put into or produce in Royak (“your content”). As between you and us, output your employees produce for you is yours, to the extent the law allows.

You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process and send your content only to run, secure and improve the Service for you and as the Privacy policy describes. We do not use your content to train AI models. You confirm you have the rights and permissions needed for your content, including any personal data in it.

9. Fees

Royak is currently free to use: every company is on a plan whose monthly credits pay for its AI work, and paying for the Paid plan is not yet available. You pay your own model providers (for calls with your own key) and connected services directly. Before you can pay for a plan, we will show its price and terms, and nothing you already use will start costing money without your agreement. Prices exclude taxes unless stated.

10. Our rights

The Service, its software, design, the office and the Royak name and brand belong to us or our licensors. These Terms give you a limited, personal, non-transferable right to use the Service; they do not transfer any of our rights to you. If you send us feedback, we may use it freely without obligation to you.

11. Suspension and ending

You can stop using Royak at any time and ask us at support@royak.app to delete your account and companies.

We may suspend or close an account, or pause its AI employees, if it breaks these Terms, puts others or the Service at risk, or if the law requires it. Where we reasonably can, we tell you first and give you a chance to fix the problem and to save what you need. Sections that by their nature should survive the end of this agreement (such as those on content, liability and disputes) survive it.

12. Disclaimer

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement and accuracy of AI output.

13. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill, and our total liability arising from these Terms or the Service in any 12 months is limited to the greater of the fees you paid us in those 12 months and EUR 100.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, or any other liability that cannot be limited by law.

14. Indemnity

If you use the Service for a business, you will defend and compensate Royak against claims, losses and costs from third parties arising out of your content, actions you approved, or your breach of these Terms or the law.

15. Changes to these Terms

We may update these Terms. For a material change we will tell account holders by email or in Royak at least 30 days before it takes effect, unless it is required sooner by law or to address abuse. Using the Service after a change takes effect means you accept it; if you do not, stop using the Service and ask us to delete your account.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Bulgaria, excluding its conflict-of-law rules. The competent courts of Bulgaria decide any dispute, unless the law gives you the right to bring it elsewhere.

If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts. Before going to court, please write to support@royak.app; most problems can be solved quickly.

17. General

These Terms and the Privacy policy are the whole agreement between you and us about the Service. If a part of them cannot be enforced, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them to a successor of the Service. These Terms are written in English, and the English text prevails over any translation.

18. Contact

Questions about these Terms: support@royak.app.