Report a problem
Tell us when something is broken, looks wrong, or could be better. We read every report and reply by email.
On this page
Send a report#
- 1
Open it
Select the bug beside your name at the foot of the rail, then Report a problem. On a failed task, Report this problem attaches the task for you.
- 2
Choose the kind
Something’s broken, Looks wrong or Idea.
- 3
Describe it
Under What happened?, say what you did, what you expected and what happened instead.
- 4
Send
Select Send report (⌘↵). You get a report number, such as R-1042.
If sending fails, nothing is lost: Try again resends the same report, and it is never counted twice.
What is attached#
- The page you were on, and the task if there is one.
- A Screenshot of this page, without the report dialog. It is on by default; untick it if it shows something private.
- Technical details: browser, language, time zone, screen size, theme and the last errors on the page. See what’s sent shows them.
What happens next#
The dialog shows where we reply: the address you signed in with. We write if we need more detail, and when it’s fixed. Not signed in, or the app won’t open? Email support@royak.app.
Questions#
Can I report from the Companies page?
Yes. Its Help corner offers Report a problem too.
Will the screenshot show my data?
It shows the page you were on. Untick Screenshot of this page if it holds something private.
Where can I talk to other owners?
Join the Discord from the Help menu.